Return & Refund

In case you want to return or change any of the products of your order, this is possible within 14 days from the issuance of your receipt / invoice (all products must be returned to their original condition if they have not been used and have not been damage and no license plate has been removed) by filling in this return form and sending it together with the returned products to the above address. To successfully complete your return, the product must be in its original condition as judged by the quality control of the store.

In case of change-return of a product purchased with an invoice, the item to be returned must be accompanied by a consignment note with the details in which the original invoice was issued, so that we can proceed with the processing of your request.

The return cost is borne by the customer.

In case you send the parcel with the recipient's charge, the shipping costs will be charged to the new order or will be deducted from the customer's card in case of credit for future purchases. The amount that concerns our cooperating company (ACS COURIER) is 3.00 while if you send it with another courier, the amount charged to the store will be deducted upon receipt of the package.


Along with the products you should include in the package:


1) proof of purchase

2) the form is completed and you have completed it if you wish CHANGE OR FAITH

3) Pack the products in the new packaging contained in the original package.


If you select ZEN OUTLET the amount corresponding to the returned products will be credited to your name in our store after consultation with zenoutletgr@gmail.com so that you can use it in your next purchases. 


Important, you have to be careful

For hygiene reasons, we do not accept returns for the following: Underwear, socks ,.

All products must be returned to their original condition, have not been used, must not be damaged and no label has been removed.

Shoes must be in their original box in excellent condition and not used.

It is not allowed to stick labels and packaging strips on the shoe box.

If the returned product boxes are damaged, the return is NOT accepted.

Changes in cufflinks cannot be made.


One-piece swimsuits and bikini bottoms should be worn over the underwear without removing the protective adhesive tape. and the products will be returned to the customer.

DEFECTIVE PRODUCTS:

Defective are the products that have been damaged upon receipt or those that present a manufacturing error within (1) month from the date of purchase. Products that are damaged due to use and wear are not considered defective. Anything that has a visible manufacturing defect will be replaced with the same product, as long as it is available otherwise the customer can choose whatever other item the customer wishes. to clarify whether the complaint is real. The user will be informed of the progress of his complaint. Where possible, our store will repair the defective product.


Additional information about changes within Greece

zen.gr does not take responsibility for the products to be returned, until they successfully return to our store.

For your best service, we suggest you send your return with the cooperating courier company General Post.